Refund policy

Welcome to Digital Flow FZCO. This Non-Refund Policy outlines our stance on refunds for our services and courses. By engaging with our services, you acknowledge and accept the terms outlined in this policy.

1. Refund Eligibility:

At Digital Flow FZCO, we take pride in the quality of our services and courses. However, due to the nature of digital products and services, we have a strict non-refund policy. Once a purchase is made, it is considered final and non-refundable except as expressly mentioned below.

2. Exceptions:

Refunds will only be considered under the following circumstances:

  • Technical Issues: If you encounter significant technical issues that prevent you from accessing or using our services within the first 90 days from the purchase date, please contact us for assistance. We will assess the situation and determine eligibility for a refund on a case-by-case basis.

  • Course Dissatisfaction: If you have enrolled in one of our courses and are dissatisfied with the content or presentation within the first 90 days of enrollment, you may request a refund. Your request will be evaluated based on your specific circumstances and the reasons for your dissatisfaction.

3. Refund Procedure:

To request a refund under the eligible circumstances mentioned above, please contact our customer support team at support@digitalflowuae.com within the specified timeframe. Please provide details about the issue you're facing or your reasons for requesting a refund. Our team will review your request and respond within 10 business days.

4. No Refunds for Change of Mind:

We do not provide refunds for change of mind, preference, or after the specified refund eligibility timeframe has passed. Please ensure that you read the course or service details thoroughly before making a purchase.

5. Digital Products and Services:

Since our products and services are primarily digital in nature, they cannot be returned or restocked. Therefore, refunds are subject to the criteria mentioned in this policy.

6. Payment Disputes:

Initiating a payment dispute through your payment provider before contacting us may result in your account being suspended or terminated.

7. Contact Us:

If you have any questions or concerns about our non-refund policy, please contact us at support@digitalflowuae.com

By engaging with our services, you acknowledge that you have read, understood, and agreed to this Non-Refund Policy.